We offers fast and quality service by offering different methods of payment to our clients.

1) BANK TRANSFER

When you make a request, please leave your e-mail or a fax number. We send you and invoice, which is paid in any bank of your country.

Note: All invoices must be paid during 3 days period, otherwise your reservation will be canceled.

2) CREDIT CARD PAYMENT

There are 3 ways of credit card payment:

a) Distance payment via the Internet

Payments with a credit cards is made by forwarding to the site of electronic payment system.

b) Distance payment (for those who don't have an Internet access ) – via authorisation system, according to a credit/debit card photocopy (both sides) sent to us by fax/e-mail.

The photocopy must contain the following data: credit/debit card name, credit/debit card number, payment system logotype, holder's name and surname, holder's signature, period of validity.

Besides that, each client paying by a credit/debit card must send us a letter (by fax/e-mail, written by hand), stating his/her agreement with a tour/service cost deduction from his/her credit card (tour/service cost + 3.0 % for a bank transaction fee).

We accept: VISA International, Eurocard / MasterCard, American Express, Diners Club International. ELECTRON cards are not acceptable.

c) Payment in the office of our company – by a terminal.

CANCELLATION PROCEDURE

If for some reasons, you decide to cancel a paid reservation, a cancellation fee will be deducted from the sum of your refund. The amount of the fee depends on the time elapsed between cancellation and start of your journey. Also, a bank transaction fee won't be returned.

If you paid by a credit card, you'll be refunded to your credit card. If you paid by arranging a bank transfer, you'll be refunded to your bank account. It may take about 3 week to be refunded in case of using a credit card.

In cancellation cases, please use the following contact information:

Mr. Arkadiy Tivin, e-mail: english@sphere-sochi.ru, phone: +7 (8622) 608-172